Privacy Policy
Glow Glass Media ("we", "us", "our") is a trading name of LANTHEON PTY LTD (ABN 28 695 758 868, ACN 695 758 868), a company registered in Queensland, Australia. We operate the website at glowglass.media (the "Site").
We are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and store personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs) contained in Schedule 1 of that Act, and any applicable Queensland privacy laws.
By using the Site or submitting your information to us, you consent to the collection and use of your personal information as described in this Policy.
1. What personal information we collect
We may collect the following types of personal information:
- Contact details — name, email address, phone number, and business name when you enquire, request a preview, or contact us.
- Shopfront photos and images — photographs of your business premises that you voluntarily submit via our free window preview request form.
- Enquiry details — information you provide in form submissions, including your preferred setup, window dimensions, and business type.
- Technical data — IP address, browser type, device type, referring URL, and pages visited, collected automatically when you use the Site.
- Communications — records of your correspondence with us by email or other means.
We only collect personal information that is reasonably necessary for our business purposes.
2. How we collect personal information
We collect personal information:
- Directly from you when you complete a form on the Site, contact us by email, or request a free window preview;
- Automatically via cookies and similar technologies when you browse the Site; and
- From third parties where you have consented to the disclosure, or as permitted by law.
3. Why we collect and use personal information
We collect and use personal information for the following purposes:
- To prepare and deliver a free window preview based on your shopfront photo;
- To respond to your enquiries and provide information about our products and services;
- To assess suitability of your premises and provide accurate pricing;
- To arrange and manage installation and ongoing service delivery;
- To send you relevant communications about Glow Glass products, services, and updates (you may opt out at any time);
- To improve our Site and services through analytics and user feedback;
- To comply with our legal and regulatory obligations; and
- For any other purpose with your consent.
4. Use of shopfront photographs
Any photographs you submit via the preview request form are used solely to prepare your customised Glow Glass window preview. Your photos are not sold, shared with third parties for marketing purposes, or used in any promotional materials without your explicit written consent. We may retain submitted photos for a reasonable period to support your enquiry and any subsequent follow-up.
5. Disclosure of personal information
We may disclose your personal information to:
- Service providers — trusted third-party providers who assist us with technology, communications, hosting, analytics, and preview preparation, who are bound by confidentiality obligations;
- Professional advisers — lawyers, accountants, and other advisers where necessary;
- Government and regulatory bodies — where required by law or to protect our legal rights; and
- Business transferees — in connection with a sale, merger, or restructure of our business, subject to confidentiality obligations.
We will not sell your personal information to third parties.
6. Overseas disclosure
Some of our third-party service providers may be located outside Australia (for example, cloud infrastructure and email delivery providers). Where we disclose personal information to overseas recipients, we take reasonable steps to ensure those recipients handle the information in a manner consistent with the Australian Privacy Principles. By providing your personal information, you consent to these disclosures.
7. Cookies and tracking
Our Site uses cookies and similar technologies (including local storage) to improve your experience and analyse how the Site is used. The cookies we use include:
- Essential cookies — necessary for the Site to function (e.g. session handling, security).
- Preference cookies — remember your choices, such as whether you have dismissed the cookie notice.
- Analytics cookies — help us understand how visitors interact with the Site (e.g. Cloudflare Web Analytics, which is privacy-friendly and does not track individuals across sites).
Australian law does not require you to opt in to cookies, but we display a notice on your first visit so you are aware. You can control or delete cookies through your browser settings; however, disabling cookies may affect some functionality of the Site.
By continuing to use the Site after dismissing the cookie notice, you acknowledge our use of cookies as described in this Policy.
8. Security of personal information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These steps include secure hosting, access controls, and encryption where appropriate. However, no internet transmission is completely secure, and we cannot guarantee the absolute security of information transmitted to or from our Site.
If we no longer require your personal information and are not required by law to retain it, we will take reasonable steps to destroy or de-identify it securely.
9. Access and correction
Under the Australian Privacy Principles, you have the right to request access to personal information we hold about you, and to request correction of any information that is inaccurate, out of date, incomplete, irrelevant, or misleading. To make a request, please contact us using the details below.
We will respond to access and correction requests within a reasonable time. In some circumstances we may be permitted by law to refuse access or correction. If we refuse, we will provide written reasons.
10. Complaints
If you believe we have breached the Australian Privacy Principles or otherwise mishandled your personal information, please contact us in the first instance using the details below. We will investigate your complaint and respond within 30 days.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by calling 1300 363 992.
11. Links to third-party websites
Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing any personal information.
12. Children's privacy
Our Site and services are directed at business owners and are not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children.
13. Changes to this Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated Policy will be posted on the Site with a revised "last updated" date. We encourage you to review this Policy periodically.
14. Contact us
For all privacy enquiries, requests, and complaints, please contact:
Glow Glass Media (LANTHEON PTY LTD)
Brisbane, Queensland, Australia
Email: lauren@glowglass.media